FAQs
- How do I check to see when my installers have scheduled jobs?
- How can the installers adjust their weekly availability?
- What happens if a customer cancels the job before the appointment date?
- What should the installer do if the customer is completely unresponsive on the appointment day?
- What should an installer do if the customer is completely non-responsive after a job is marked complete but awaiting verification?
- What should an installer do if the customer has scheduled three (3) installations, but only has two (2) chargers on site?
- What happens if a COMPLETE and PENDING job is not confirmed by the customer?
- What happens if the customer is completely unresponsive about receiving the charger?
- What do my company installers need to do when they arrive to a job?
- What happens if the installer does not agree with the job scope provided by the customer?
- Can installers override their recurring weekly availability?
- What happens if an installer needs to reschedule a job?
- Can an installer cancel a job?
- Can installers reschedule their appointments less than 6 hours in a single day?
- How does an installer's scheduling and promptness affect their rating?
- What if an installer forgets to update their schedule and they are no longer available at the time scheduled?
- When is an installer's schedule published?
- How is calendar scheduling done?
- What is Recurring Availability?
- What is Scheduling Commitment?