What happens if a COMPLETE and PENDING job is not confirmed by the customer?

After the installer has completed the installation, they MUST mark the job as COMPLETE. In some cases, the installation may be COMPLETE and PENDING. If so, the installer should click on the COMPLETE button in the ReadiCharge Installer app then select the PENDING option. 

The customer will get a notification in their app that the job is PENDING. It is the installer's responsibility to clearly communicate with their customer why the job is COMPLETE and PENDING. It is also their responsibility to ensure that their customer confirms that the job is COMPLETE and PENDING in order to receive the material allowance. The labor payment will be withheld until the job is marked COMPLETE by the installer and their customer.

Installers MUST be sure to finish anything pending related to the job, and mark the job as COMPLETE within 45 days from when it was marked as COMPLETE and PENDING by the installer and their customer. The labor payment will be transferred to your company's account within 24 hours after the job is marked COMPLETE by the installer and their customer.

If the installer fails to mark the job as COMPLETE within 45 days from when it was marked as COMPLETE and PENDING by them and their customer, the labor payment will not be disbursed to your company's account. The labor payment is withheld because the installer will not have fulfilled all obligations to your customer.