Yes. If an installer decides to cancel their scheduled appointment, they MUST first add a comment to their job ticket informing the customer of the cancellation.
They should then ask the customer to cancel the job on the 'cancel job' button in the ReadiCharge customer app on their job ticket and follow the prompts.
However, it is important for installers you show up for the job once it has been scheduled based on their published availability.
Please note: Missed/cancelled appointments negatively affect the installer's rating and their ability to get future jobs via ReadiCharge.
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