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How do I check to see when my installers have scheduled jobs?
Within the dashboard of the ReadiCharge company admin, select the 'calendar' icon on the left side of the screen. Select any day highlighted in blue to see who is working and when jobs are schedu...
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How can the installers adjust their weekly availability?
Individual installers on your roster can adjust their recurring weekly availability by following the steps below. Therefore, to adjust the recurring weekly availability, individual installers on y...
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What happens if a customer cancels the job before the appointment date?
If a customer cancels the job appointment, the installer will be notified on their job ticket. If the cancellation is more than 12 hours prior to the appointment, no fees will be charged because th...
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What should the installer do if the customer is completely unresponsive on the appointment day?
If the customer is completely unresponsive prior to the appointment date, the installer is required to go to the installation site on the appointed date, at the appointed time regardless. If they g...
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What should an installer do if the customer is completely non-responsive after a job is marked complete but awaiting verification?
The Customer will receive a notification once the installer marks the job as complete. Then the Customer is required to respond within 48 hours of when the installer marks the job as complete to ei...
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What should an installer do if the customer has scheduled three (3) installations, but only has two (2) chargers on site?
If the customer only has two chargers available for a job where three (3) are scheduled, first the installer MUST add a note to the comments section of the job ticket specifying only two (2) char...
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What happens if a COMPLETE and PENDING job is not confirmed by the customer?
After the installer has completed the installation, they MUST mark the job as COMPLETE. In some cases, the installation may be COMPLETE and PENDING. If so, the installer should click on the COMPLET...
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What happens if the customer is completely unresponsive about receiving the charger?
If the customer is completely unresponsive about the charger, the installer is required to go to the installation site on the appointed date, at the appointed time regardless. After selecting “I’ve...
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When can an installer communicate directly with the customer?
Once paired with a customer, installers can communicate directly with them at any time via the messaging feature within the ReadiCharge Installer app. Follow this LINK for more information on messa...
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What is ReadiCharge?
ReadiCharge is an online platform developed to streamline the process of eliminating the frustration associated with electric vehicle battery charger installation. To achieve this, ReadiCharge conn...