What should an installer do if the customer is completely non-responsive after a job is marked complete but awaiting verification?

The Customer will receive a notification once the installer marks the job as complete. Then the Customer is required to respond within 48 hours of when the installer marks the job as complete to either mark the job as complete or raise a concern.

During this time we encourage installers to reach out to their Customer via the comments section or chat feature found within the specific job ticket to resolve any open items so that they can remedy and the Customer will also mark the job as complete. If no action is taken by the Customer then payment will be disbursed to your company's account within 7 business days.