What happens if the customer is completely unresponsive about receiving the charger?

If the customer is completely unresponsive about the charger, the installer is required to go to the installation site on the appointed date, at the appointed time regardless. After selecting “I’ve Arrived” installers MUST also add a note in the comments section of the job ticket. If they get there and their customer has not received the charger they will need to reschedule/cancel the job to the time when then customer will have received the charger.

NOTE: The installer will be compensated based on the rescheduled/ canceled within 12hrs and the fee will be assessed to the customer.