What happens if a customer cancels the job before the appointment date?

If a customer cancels the job appointment, the installer will be notified on their job ticket. If the cancellation is more than 12 hours prior to the appointment, no fees will be charged because then the installer will have enough time to schedule for another job.

However, if the customer cancels the job less than 12 hours prior to the installation appointment, the installer will partially be compensated for the inconvenience. This fee will be deposited in your company's account within 7 days after the cancellation.