What should the installer do if the customer is completely unresponsive on the appointment day?

If the customer is completely unresponsive prior to the appointment date, the installer is required to go to the installation site on the appointed date, at the appointed time regardless. If they get there and their customer is still unresponsive, they will click on the “I’ve Arrived” button and MUST also add a note in the comments section of the job ticket.

NOTE: The installer will be compensated based on the rescheduled/ canceled within 12hrs and the fee will be assessed to the customer.