Help
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What if an installer forgets to update their schedule and they are no longer available at the time scheduled?
To reschedule a job the installer MUST follow these steps: First, the installer MUST message the customer directly to choose a date and time that works best for both of them. Find the job ticket ...
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What do ratings affect?
ReadiCharge utilizes an internal ratings system to determine which installers are best for each job. Higher ratings indicate better quality or a more positive experience with your installers' insta...
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Does my company have to pay taxes on income from ReadiCharge?
Yes. As a certified ReadiCharge Company Installer you independently perform installations, therefore are required to pay all applicable taxes including local, state, federal income, and self-employ...
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How will the installers know the details of the project so they have the supplies they need?
Once the installer is matched with a customer, they will be able to view job details including address, charger type, charger location, materials, site photos, etc. via the unique job ticket on the...
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Can my company complete the account setup without certification?
Yes! You can visit the company installer portal via ReadiCharge.com, follow the prompts and you will be notified when the verification is complete.
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Can an installer get appointments before the company gets certified?
No. You can only publish your installers' schedules when both your company and rostered installer is ReadiCharge certified. For details on the certification process for both your company and roster...
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What happens if my company's insurance expires?
ReadiCharge will give you an opportunity to renew your insurance. However, your account will remain suspended, therefore preventing your company and your rostered company installers from scheduling...
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What happens if my company's license expires?
ReadiCharge will give you an opportunity to renew your license. However, your account will remain suspended, therefore preventing your company and your rostered company installers from scheduling j...
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What happens in case the installer is not certified?
If the installer is not certified, the uncertified installer on your roster will be unable to schedule jobs until their certification is approved. For your rostered installers to be ReadiChar...
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How can our installers become ReadiCharge certified?
Once your company has achieved certification as a ReadiCharge company installer (Click here for details about company certification), your rostered installers MUST complete a background check to al...