Help
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Recent activity by Help-
Why does my company need to be certified?
Electric vehicles operate on high-voltage systems, which can be dangerous if not handled correctly. Being certified indicates that your company has a thorough understanding of electrical safety pro...
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When can an installer message the customer directly?
The installer can message the customer at any time after they are paired. The installer can also message the customer when they need to reschedule the job or to confirm if the customer has received...
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Can an installer message a customer if they need to reschedule an appointment?
Yes, then follow the steps below: First, the installer MUST message the customer directly to choose a date and time that works best for both of them. Find the job ticket in their job queue dashbo...
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What happens if the installer does not agree with the job scope provided by the customer?
If the installer discovers that the job scope has changed upon arrival, they need to thoroughly explain their rationale to their customer first. They MUST then add a comment to their job ticket on ...
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Can installers override their recurring weekly availability?
Yes. Installers can override their recurring weekly availability. It is important to note that both the admin and the installer can set the installer's availability. However, the last person to se...
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What happens if an installer needs to reschedule a job?
To reschedule a job the installer MUST follow these steps: First, the installer MUST message the customer directly to choose a date and time that works best for both of them. Find the job ticket ...
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Can an installer cancel a job?
Yes. If an installer decides to cancel their scheduled appointment, they MUST first add a comment to their job ticket informing the customer of the cancellation. They should then ask the customer t...
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Can installers reschedule their appointments less than 6 hours in a single day?
No. ReadiCharge values the customer's convenience. Remember, Basic Installation service is estimated to take up to 6 hours (with travel time), so to ensure an installer is able to complete the inst...
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How does an installer's scheduling and promptness affect their rating?
Because scheduling is vital to our collective success, and to ensure reliable service, ReadiCharge utilizes an internal ratings system to determine which installers are best for each job. Two key c...