When installers arrive at the project location, they MUST click on the I HAVE ARRIVED button on their job ticket in the ReadiCharge Installer app. This informs the customer that they are on site and ready to begin the job. It is imperative to click on I HAVE ARRIVED upon arrival. Installers will be unable to mark the job as COMPLETE once finished until they have clicked on the I HAVE ARRIVED button.
On-time arrivals are crucial to the installers' overall rating.
After this, installers MUST review the job ticket in the ReadiCharge Installer app to verify that the charger and the job scope are correct as per the specifications on the ticket. If the charger is not correct, they should follow this LINK to get instructions on how to proceed.
In some instances, installers might find that the job scope is different from the specifications on their job ticket. For example, the electric panel may be 75ft from the desired charger installation location as opposed to 25ft as initially entered by the customer. In this case, both the installer and the customer MUST agree that the job scope has changed. Please follow this LINK for instructions on how to proceed.
If the job scope matches with the specifications on the installer's job ticket, they are free to proceed with the installation.
After the installer has completed the installation, they MUST mark the job as COMPLETE. In some cases, the installation may be COMPLETE and PENDING. If so, they should click on the COMPLETE button in the ReadiCharge Installer app then select the PENDING option.
The customer will get a notification in their app that the job is PENDING. It is the installer's responsibility to clearly communicate with your customer why the job is COMPLETE and PENDING. It is also their responsibility to ensure that the customer confirms that the job is COMPLETE and PENDING in order to receive the material allowance. Labor payment will be withheld until the job is marked COMPLETE by you and your customer.
Installers MUST be sure to finish anything pending related to the job, and mark the job as COMPLETE within 45 days from when it was marked as COMPLETE and PENDING by them and their customer. The labor payment will be transferred to your company's account within 24 hours after the job is marked COMPLETE by the installer and the customer.
If they fail to mark the job as COMPLETE within 45 days from when it was marked as COMPLETE and PENDING by them and their customer, the labor payment will not be disbursed to your company account. The labor payment is withheld because they will not have fulfilled all obligations to the customer.
However, if the installer completes the job and there is nothing pending, they MUST place a ReadiCharge branded sticker on the newly installed EVSE charger then click on the COMPLETE button and select the COMPLETE option again for the second time. Here, they will receive a prompt asking them to upload a picture of the newly installed charger with the ReadiCharge branded sticker they applied to confirm that the installation is indeed complete. After uploading the photo, then they can mark the job as COMPLETE.
After this, the customer will also receive a notification to confirm that the installation is complete. When both the installer and the customer mark the job as COMPLETE the labor payment together with material allowance will be processed if the material allowance has not already been disbursed. Please follow this LINK for information about payment.
Also requires a video and screenshots of the "I've Arrived" process flow and why it is important.
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